Clearwater Paper Corporation

  • IT Business Relationship Manager

    Req No.
    Location : Location
    Information Technology
  • Overview

    Serve as liaison between Information Technology (IT) and the consumer products business functions (Sales & Marketing, Manufacturing, Supply Chain). Will serve as subject matter expert and point the primary of contact for the assigned business functions to include intake of new request(s), support the design and delivery of systems and/or services, identify and execute on process improvement opportunities. Build and sustain relationships with assigned functions to gain an understanding of the team goals, business plans, and key performance indicators to ensure technology solutions excel business results.


    Demand/Portfolio Management

    • Work with business partners to assess and establish priorities for technology related initiatives within consumer products business functions.
    • Develop an in-depth understanding and experience in business functions that he/she will support.
    • Interpret function business plans to technology team to enable collective organization to meet its goals.
    • Work collaboratively with the Project Management Office (PMO) and internal IT functions to ensure alignment of IT demand and supply for the consumer products business functions.

    Project Management

    • Manage multiple or large projects/programs.
    • Perform resource planning, cost estimation, budget development, and cost control.
    • Collaborate with business partners to gather requirements and provide expertise in determining appropriate solution(s).
    • Define project scope, goals and deliverables that support business goals in collaboration with senior management, business partners and other stakeholders.
    • Effectively communicate project expectations to team members and stakeholders.
    • Responsible for accomplishing support project objectives within the time, cost, and resource constraints of the project.
    • Actively manage and communicate any changes in scope throughout the project lifecycle.

    Business Partnership

    • Work with business partners to establish an understanding of the processes and data requirements necessary to implement and sustain new initiatives.
    • Develop roadmaps containing sequencing of IT solutions that work towards the achievement of business strategies.
    • Build requirements, business cases, prioritize requests and streamline various work streams.
    • Quickly able to build strong relationships to be seen as a trusted resource and valuable member of functional team.
    • Provide commitment and cultural awareness to challenge business partners when appropriate.

    Analysis and Initiative

    • Interpret internal or external issues and recommend solutions/best practices.
    • Solve complex problems. Take a broad perspective to identify solutions.
    • May interface with vendors and contractors.
    • May lead projects.



    • High School Graduate or GED required.
    • Bachelor’s Degree in Business Management or Information Technology preferred.
    • Minimum five (5) years of progressive IT experience, preferably in a manufacturing company or similar industry.
    • Minimum four (4) years managing complex cross-functional projects.
    • Minimum three (3) years prior experience in IT/business relationship management.
    • Must have experience working in or supporting at least one of the following business functions (Sales & Marketing, Manufacturing, Supply Chain).


    • Strong technical and non-technical oral and written communication skills. Fosters open communication by encouraging two-way flow of ideas and opinions.
    • Assures timely communication of critical information
    • Demonstrated analytical and financial skills
    • Experience performing business analysis and requirements definition.
    • Experience following a standard project management methodology.
    • Adaptability
    • Advanced proficiency in MS Office (Word, Excel, PowerPoint)

    Illustrative Essential Functions:

    • Office environment
    • Some travel required up to 25%
    • Extended periods viewing computer monitor




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