Clearwater Paper Corporation

  • IT Support Analyst

    Req No.
    Location : Location
    Information Technology
  • Overview

    Clearwater Paper Corporation (NYSE: CLW) is a $1.7B company that manufactures quality consumer tissue, away-from-home tissue, parent roll tissue, and bleached paperboard and pulp at manufacturing and converting locations across the nation. Working at Clearwater Paper provides an opportunity to enrich your career through challenging and meaningful work and ongoing training and development—all in a supportive environment. We know our success depends on your success. 



    The Business Alignment Technical Analyst’s role is to assist in planning, developing, launching, and managing basic information technology and operational systems in support of core organizational functions and business operations. This individual will apply good communication, basic analytical and problem solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of Technology investments.  The individual will work with other members of the team to ensure alignment between business needs and technology capabilities.

    • Develop strong relationships with key business stakeholders, management and end-users
    • Understand how the business uses technology in support of business processing and manufacturing for each of the responsible sites
    • Ensure all technology in responsible facilities are implemented in accordance with safety guidelines
    • Ensure environmental conditions are monitored and reported for optimal technology operations
    • Escalation point from network and server technology teams to provide local support of changes, incidents and requests as necessary, that can’t be handled remotely

    • Provide physical maintenance on equipment as required

    • Participate in virtual project teams for all projects to which assigned

    • Assist in planning and design of technology implementations

    • Ensure technical documentation exists for the support of all technologies in use in the facilities for which responsible

    • Maintain facility plans that indicate locations of all technologies within the facilities


    Required education and related experience:

    • High School Diploma or equivalent – required
    • 4 year degree in Information Technology – preferred
    • Three years’ experience in desktop/client support in an environment with a minimum of 100 users – preferred


    Skills and Abilities (technical/professional skills, expertise and qualifications):

    • Understanding of network switching and wireless access – required; CompTIA Network+ Certification or CCNA of higher Certification – preferred
    • Experience installing, patching, upgrading and troubleshooting Commercial off the shelf Applications, Microsoft Office, Windows Terminal Server, Windows Server 2003, 2008, and/or 2012 required; MCITP, MCSA, MCSE or CompTIA Server+ Certification - preferred
    • ITIL v3 Foundations Certification - preferred
    • Ability to operate remotely as part of a virtual team - required
    • Good technical writing abilities – required
    • Strong verbal communications skills – required
    • Strong time management skills – required


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