Clearwater Paper Corporation

  • Customer Service Specialist II

    Req No.
    Location : Location
    Customer Service/Support
  • Overview

    Clearwater Paper Corporation (NYSE: CLW) is a $1.7B company that manufactures quality consumer tissue, away-from-home tissue, parent roll tissue, and bleached paperboard and pulp at manufacturing and converting locations across the nation. Working at Clearwater Paper provides an opportunity to enrich your career through challenging and meaningful work and ongoing training and development—all in a supportive environment. We know our success depends on your success. 



    Manages customer product and delivery needs; acts as primary contact with customer, sales, marketing and mill personnel.


    • Primary customer contact for assigned accounts
    • Tracks customer orders through entire process, (order entry, manufacture, shipment and delivery,); ensures customer satisfaction and on-time deliveries.
    • Assists in the assembling, analysing and distribution of monthly customer volume
    • Implements and oversees product and customer offsite inventory programs as needed to meet market/customer needs and maintain targeted levels
    • Manages input of sales orders utilizing Continuous Replenishment Process (CRP), Electronic Data Information (EDI), phone or email
    • Analyses order/shipment data for monthly financial forecast as well as providing customer order history to assist sales with evaluation of customer ordering needs to identify areas that need attention.
    • Performs weekly review of shipment history and provides updated monthly forecast to accounting where applicable.



    Education and Related Experience:

    • Bachelor’s degree in business or related field preferred. 
    • Minimum of five years relevant customer service experience required, preferably in a manufacturing environment.
    • ERP system experince. JD Edward preferred. 

    Skills and Abilities:

    • Excellent verbal and written communication skills are required and must be demonstrable.
    • Proficient in Microsoft Word and Excel required.  Knowledge of computer programs used to track production and customer order status preferred. 
    • Must be able to work with a diverse group of people in a professional manner and be able to handle several work tasks concurrently. 
    • This person must be able to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements.


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