Clearwater Paper Corporation

  • Customer Service Specialist II

    Req No.
    Location : Location
    Customer Service/Support
  • Overview


    Clearwater Paper manufactures quality consumer tissue, away-from-home tissue, hard roll tissue, bleached paperboard and pulp at manufacturing facilities across the nation. The Company is a premier supplier of private label tissue to major retailers and wholesale distributors, including grocery, drug, mass merchants and discount stores. In addition, the Company produces bleached paperboard used by quality-conscious printers and packaging converters. Clearwater Paper's employees build shareholder value by developing strong customer partnerships through quality and service.



    At Clearwater Paper, we have made it a priority to build a clearly defined workplace culture that is consistent companywide. Key aspects of our culture include:

    • Clear Values.  We embrace and practice integrity, openness and candor; environmental responsibility; a commitment to quality; and a focus on customers.
    • Continuous improvement. We believe there are always opportunities to raise the bar and get better.  We engage our employees in improving both the business and their performance.
    • Performance driven. We are focused on winning together and on delivering results.

    Our customers’ success and our success requires everyone to do their part, whether we are finding new ways to be profitable or reducing our environmental footprint.  If you are looking for teamwork, a sense of purpose, and a leading company that is growing fast, we are looking for you.


    Manages customer product and delivery needs; acts as primary contact with customer, sales, marketing and mill personnel.


    • Primary customer contact for assigned accounts
    • Tracks customer orders through entire process, (order entry, manufacture, shipment and delivery,); ensures customer satisfaction and on-time deliveries.
    • Assists in the assembling, analysing and distribution of monthly customer volume
    • Implements and oversees product and customer offsite inventory programs as needed to meet market/customer needs and maintain targeted levels
    • Manages input of sales orders utilizing Continuous Replenishment Process (CRP), Electronic Data Information (EDI), phone or email
    • Analyses order/shipment data for monthly financial forecast as well as providing customer order history to assist sales with evaluation of customer ordering needs to identify areas that need attention.
    • Performs weekly review of shipment history and provides updated monthly forecast to accounting where applicable.



    Education and Related Experience:

    • Bachelor’s degree in business or related field preferred. 
    • Minimum of five years relevant customer service experience required, preferably in a manufacturing environment.

    Skills and Abilities:

    • Excellent verbal and written communication skills are required and must be demonstrable.
    • Proficient in Microsoft Word and Excel required.  Knowledge of computer programs used to track production and customer order status preferred. 
    • Must be able to work with a diverse group of people in a professional manner and be able to handle several work tasks concurrently. 
    • This person must be able to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements.


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