Clearwater Paper Corporation (NYSE: CLW) is a $1.7B manufacturer of quality consumer tissue, away from home tissue, parent roll tissue, bleached paperboard and pulp at its 12 manufacturing and converting locations across the nation. The Director, Customer Service for our Consumer Products Division (CPD) leads a team of 2 direct and 7 indirect Customer Service Associates and is the principle customer advocate to Clearwater Papers diverse retail and Omni channel customers for a business generating approximately $950M in revenue across 5 manufacturing sites. This role will build and maintain credibility with our customers by serving as the face of the company accountable for executing monthly, quarterly, and annual customer plans through cross functional interactions with sales, manufacturing, production planning, and transportation. As the critical link and “voice of the customer” to the CPD division, this role will develop and deliver customer satisfaction metrics ensuring customers view Clearwater Paper the preferred strategic long term supplier.
Customer Advocacy & Relationship
Cross Functional Collaboration
*This is not a call center position*
Education and Experiences
Competencies and Abilities