Clearwater Paper Corporation

  • Customer Service Specialist II/Export Coordinator

    Req No.
    Location : Location
    Customer Service/Support
  • Overview

     Clearwater Paper manufactures quality consumer tissue, away-from-home tissue, hard roll tissue, bleached paperboard and pulp at manufacturing facilities across the nation. The Company is a premier supplier of private label tissue to major retailers and wholesale distributors, including grocery, drug, mass merchants and discount stores. In addition, the Company produces bleached paperboard used by quality-conscious printers and packaging converters. Clearwater Paper's employees build shareholder value by developing strong customer partnerships through quality and service.



    At Clearwater Paper, we have made it a priority to build a clearly defined workplace culture that is consistent companywide. Key aspects of our culture include:

    • Clear Values.  We embrace and practice integrity, openness and candor; environmental responsibility; a commitment to quality; and a focus on customers.
    • Continuous improvement. We believe there are always opportunities to raise the bar and get better.  We engage our employees in improving both the business and their performance.
    • Performance driven. We are focused on winning together and on delivering results.

    Our customers’ success and our success requires everyone to do their part, whether we are finding new ways to be profitable or reducing our environmental footprint.  If you are looking for teamwork, a sense of purpose, and a leading company that is growing fast, we are looking for you.


    Manages customer product and delivery requirements; acting as the primary contact with customer, sales, marketing and mill personnel in the order fulfillment function. 

    • Ensure responsiveness to customer and sales inquiries
    • Perform timely and accurate customer order entry  
    • Track customer orders through entire supply chain processes (order to delivery), ensuring customer satisfaction and on time delivery
    • Manage the necessary documentation and online forms for the efficient, cost-effective and lawful execution of all export activities.
    • Communicate with export and related authorities, and customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities.
    • Plan and implement export strategy and activities consistent with overall aims and requirements of the organization.
    • Keep management informed of all sales activity, including timely review of forecast reports
    • Work with management to overcome technical and business obstacles of current and prospective customers as needed
    • Provide short-term market intelligence and business management input for production planning and scheduling
    • Remain knowledgeable and up-to-date on changes and developments related to sales
    • Implements and oversees product and customer off-site inventory programs, as needed, to meet market/customer needs and maintain targeted levels
    • Build professional relationships and trust with both internal and external customers
    • Manage customer accounts with consideration to financial impacts 



    Education and Related Experience:

    • An undergraduate degree in Business, Marketing, or related field or equivalent combination of education and experience is required
    • Three to five years previous customer service experience in a manufacturing environment preferred
    • Export experince preferred


    Skills and Abilities:

    • Must have the ability to communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company
    • Strong PC skills, including Windows, Word, and Excel; ERP (JDE,SAP, Elixir) required
    • High attention to detail
    • Proven ability to manage multiple tasks simultaneously
    • Proven ability to work in teams. Must exhibit a professional manner in dealing with others and works to maintain constructive working relationships
    • Exceptional capacity to understand the complexity and nuances of a manufacturing organization, the market in which it competes, and the value drivers and key performance metrics in business


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