Clearwater Paper Corporation

  • Sales Analyst

    Req No.
    2018-3352
    Location : Location
    US-VA-Richmond
    Category
    Sales/Marketing
  • Overview

    At Manchester Industries, A Clearwater Paper Company, we provide unparalleled service and the best solutions in Paperboard Sales, Sheeting, and Distribution.  Since 1978 we have helped our customers meet the daily demands of the commercial printing, publishing, point of purchase display, specialty packaging, and folding carton industries.

     

    Through innovation and continual improvement in precision converting technology, we provide prime paperboard grades from leading mills to paper merchants and packaging companies. With vast inventories at Manchester’s 5 strategic locations: Virginia, Pennsylvania, Indiana, Michigan, and Texas, we maintain 14 precision sheeters, 9 guillotine trimmers, 4 carton packing lines, and 2 slitter rewinders within 450,000 combined square feet of manufacturing and warehousing space. 

     

    The goal of Manchester Industries is to provide an exceptional service platform with our staff of committed employees.  Through working with customers and suppliers together, we are able to find profitable and proficient solutions in this ever-changing marketplace.

     

    Join us as a sales specialist and analyst, providing support to the sales and sales leadership team. There is a strong initial focus of this role on opportunity development and closing using CRM administration, sales KPIs, and business analytics to support sales team and management. Leverage your system savvy and business accumen to support the fact-based insights and business development efforts of the management team through data querying and organization.

    Responsibilities

    1.      CRM Administration

    • Perform first line support for sales, marketing and customer service within the Customer Relationship Management (CRM) system.
    • Manage the maintenance and reporting of sales funnel activities.
    • Manage user and customer data within CRM system by working directly with sales team on an individual level.
    • Suggest CRM development opportunities where usability gaps are discovered, implement solutions as warranted.
    • Serve as an internal resource for training, troubleshooting, general questions and problems with the CRM system and opportunity database.

    2.      Sales Force Effectiveness

    • Support sales and marketing in reaching Key Performance Indicator (KPI) objectives.
    • Develop and maintain tools for sales and marketing to use to better achieve and track yearly objectives.
    • Provide marketing support by creating marketing pieces (one-pagers and pertinent communications), prepare and maintain sample packages and Paperboard 101 kits, update product sheets and other related activities.
    • Prepare presentation decks including providing sales team with customer data and scorecards for customer review.
    • Identify business improvements that will result in more closed opportunities.
    • Develop tracking processes to update sales and marketing on progress toward achieving annual objectives.
    • May lead and coordinate trials management, tracking and required follow-up.
    • Maintain top 25 customers review schedule.

    3.      Data Organization

    • Utilize and organize internal and external data to support sales leadership.
    • Develop tools and solutions to improve KPI tracking, effectiveness, and score carding.
    • Provide data and analysis to resolve issues and improve current processes.
    • Assess sustainability of current reporting tactics and suggest improvements based on business needs.

    4.      Administrative Support

    • Run daily, weekly, monthly, and quarterly sales reports.
    • Compile information and create reports, spreadsheets, graphs, records and other sources of information for sales team and upper management.
    • Set up conference calls, assist with answering telephones, acts upon and relays messages, and assist in travel and accommodation arrangements.
    • Maintain key calendar activities, coordinates timing and actions plans; organizes and participates in joint quarterly meetings between sales organizations. 
    • Key contact for industry associations such as PIA, PGRMA – attend meetings, foster relationships, develop presence.
    • Develop and maintain a social media and website presence through active use of LinkedIn and other approved tools. 
    • May perform back-up responsibilities for Business Analyst and Customer Service

    Qualifications

    Education/Experience

    • Bachelor’s degree preferred
    • Minimum five (5) years of experience required
    • Must have technology background and software aptitude – CRM, communication, business process tools, etc.
    • Experience training large groups on tools and processes

     

    Skills/Abilities

    • Must be proficient in Microsoft Office (PowerPoint, Excel, Word) at an advanced level
    • Excellent verbal and written communication skills
    • Good listening, organizational, project/task management, and prioritization skills required
    • Customer service oriented with exposure to a diverse customer group
    • Must have a professional disposition and be able to handle several work tasks concurrently
    • High energy, self-motivated to support business and grow professionally

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