Clearwater Paper manufactures quality consumer tissue, away-from-home tissue, hard roll tissue, bleached paperboard and pulp at manufacturing facilities across the nation. The Company is a premier supplier of private label tissue to major retailers and wholesale distributors, including grocery, drug, mass merchants and discount stores. In addition, the Company produces bleached paperboard used by quality-conscious printers and packaging converters. Clearwater Paper's employees build shareholder value by developing strong customer partnerships through quality and service.
At Clearwater Paper, we have made it a priority to build a clearly defined workplace culture that is consistent companywide. Key aspects of our culture include:
Our customers’ success and our success requires everyone to do their part, whether we are finding new ways to be profitable or reducing our environmental footprint. If you are looking for teamwork, a sense of purpose, and a leading company that is growing fast, we are looking for you.
Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution primarily involves the use of diagnostic and help request tracking tools remotely.
Field incoming requests to the Service Desk via telephone, ticketing system and e-mail to ensure courteous, timely and effective resolution of end user issues.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Required education and related experience:
Skills and Abilities (technical/professional skills, expertise and qualifications):