Clearwater Paper Corporation

Sales Analyst-MI

Req No.
2018-3236
Location : Location
US-VA-Richmond
Category
Sales
Job Post Information : Post End Date (EST)
3/9/2018

Overview

Provide support to sales and sales leadership. Strong initial focus on opportunity development and closing using CRM administration, sales KPIs, and business analytics to support sales team and management. Support the fact-based insights and business development efforts of the management team through data querying and organization.

Responsibilities

  • Perform first line support for sales, marketing and customer service within the Customer Relationship Management (CRM) system.
  • Manage the maintenance and reporting of sales funnel activities.
  • Manage user and customer data within CRM system by working directly with sales team on an individual level.
  • Suggest CRM development opportunities where usability gaps are discovered.
  • Serve as an internal resource for training, troubleshooting, general questions and problems with the CRM system and opportunity database.
  • Support sales and marketing in reaching Key Performance Indicator (KPI) objectives
  • Develop/Maintain tools for sales and marketing to use to better achieve and track yearly objectives.
  • Identify business improvements that will result in more closed opportunities.
  • Develop tracking processes to update sales and marketing on progress toward achieving annual objectives.
  • Provide sales team with customer data and scorecards for customer review.
  • Maintain top 25 customers review schedule.
  • Utilize and organize internal and external data to support sales leadership.
  • Develop tools and solutions to improve KPI tracking, effectiveness, and score carding.
  • Provide data and analysis to resolve issues and improve current processes.
  • Assess sustainability of current reporting tactics and suggest improvements based on business needs.
  • Run daily, weekly, monthly, and quarterly sales reports.
  • Compile information and create reports, spreadsheets, graphs, records and other sources of information for sales team and upper management.
  • Set up conference calls.
  • Assist in travel and accommodation arrangements.
  • Assist with answering telephones, acts upon and relays messages.

Qualifications

Education/Experience:

  • Bachelor’s degree preferred
  • Minimum three (3) years of experience required
  • Must have technology background and software aptitude – CRM, communication, business process tools, etc.
  • Experience training large groups on tools and processes

Skills/Abilities:

  • Must be proficient in Microsoft Office (PowerPoint, Excel, Word) at an advanced level
  • Excellent verbal and written communication skills
  • Good listening, organizational, project/task management, and prioritization skills required
  • Customer service oriented with exposure to a diverse customer group
  • Must have a professional disposition and be able to handle several work tasks concurrently
  • High energy, self-motivated to support business and grow professionally

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