Clearwater Paper Corporation

Senior IT Business Relationship Manager

Req No.
Information Technology
Job Post Information : Post End Date (EST)


Serve as the strategic liaison between Information Technology (IT) and assigned business functions. Will serve as subject matter expert and the primary point of contact for the assigned business functions to include intake of new request(s), change agent to support the design and delivery of systems and/or services, identify and execute on process improvement opportunities, as well as providing thought leadership on industry trends and standards to enable the business to achieve its goals. Build and sustain relationships with assigned functions to gain a profound understanding of the team goals, business plans, and key performance indicators to ensure technology solutions excel business results. This position will support the supply chain, manufacturing, and sales & marketing functions for our consumer products division. You must have experience working with two or more of these business functions.



  • Work with business partners to assess and establish priorities for technology related initiatives within assigned business functions.
  • Develop an in-depth understanding and experience in business functions that he/she will support.
  • Interpret function business plans to technology team to enable collective organization to meet its goals.
  • Work collaboratively with the Project Management Office (PMO) and internal IT functions to ensure alignment of IT demand and supply for assigned business functions.
  • Manage multiple or large projects/programs.
  • Perform resource planning, cost estimation, budget development, and cost control.
  • Collaborate with business partners to gather requirements and provide expertise in determining appropriate solution(s).
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management, business partners and other stakeholders.
  • Effectively communicate project expectations to team members and stakeholders.
  • Responsible for accomplishing project objectives within the time, cost, and resource constraints of the project.
  • Actively manage and communicate any changes in scope throughout the project lifecycle.
  • Partner to drive adherence to change management process.
  • Work with business partners to establish an understanding of the processes and data requirements necessary to implement and sustain new initiatives.
  • Develop roadmaps containing sequencing of IT solutions that work towards the achievement of business strategies.
  • Build requirements, business cases, prioritize requests and streamline various work streams.
  • Analyze trends and follow current best practices in subject area.
  • Quickly able to build strong relationships to be seen as a trusted resource and valuable member of functional team.
  • Provide commitment and cultural awareness to challenge business partners when appropriate.
  • Interpret internal or external issues and recommend solutions/best practices.
  • Solve complex problems. Take a broad perspective to identify solutions.
  • May lead functional teams or projects.
  • Work with third parties regarding licensing agreements and contracts, and interface with vendors and contractors.
  • Provide mentoring, advice, and/or technical guidance to other members of the team.
  • Partner with the Information Technology Leadership Team (ITLT) to establish necessary processes, tools, and methodologies to support the effective and efficient delivery of IT solutions.



  • High School Graduate or GED required.
  • Bachelor’s Degree in Business Management or Information Technology preferred.
  • Minimum 10 years of progressive IT experience, preferably in a manufacturing company or similar industry.
  • Minimum 7 years managing complex cross-functional projects.
  • Minimum 5 years prior experience in IT/business relationship management.


  • Strong technical and non-technical oral and written communication skills. Fosters open communication by encouraging two-way flow of ideas and opinions.
  • Assures timely communication of critical information
  • Strategic Agility - sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective.
  • Technical Credibility - Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the function/organization.
  • Demonstrated analytical and financial skills
  • Experience performing business analysis and requirements definition.
  • Experience following a standard project management methodology.
  • Experience in change management processes
  • Advanced proficiency in MS Office (Word, Excel, PowerPoint)

Illustrative Essential Functions:

  • Office environment
  • Some travel required up to 25%
  • Extended periods viewing computer monitor


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